Hong Kong International (HKG) Lost & Found
Official guide to lost property at Hong Kong Airport. ParcelGo Global provides professional collection from Chek Lap Kok and worldwide delivery to your address.
What Items Are Commonly Lost at Hong Kong Airport (HKG)?
From professional electronics to luxury shopping finds
iPhones & Smartphones
Laptops & Tablets
Luxury Watches & Accessories
Duty-Free Purchases
Passports & IDs
Keys & Wallets
Official Hong Kong Airport (HKIA) Lost Property Contacts
Located at Terminal 1, Level 5, Arrivals Hall (non-restricted area)
Hotline Support
Search Online
Operating Hours
Open daily from 07:00 AM – 11:59 PM.
HKG Retention Policy
- Standard Items: Kept by the Lost & Found office for 3 months.
- High-Value Items: Unclaimed items after 3 months may be disposed of, sold, or auctioned according to local laws.
- Consumables: Items like food are disposed of immediately for hygiene reasons.
How to Claim
To reclaim an item at Hong Kong Airport, you must:
• Provide the date and approximate time of loss
• Give a detailed description (IMEI, distinctive marks, contents)
• Present a valid ID or Passport copy
• Provide a Letter of Authorization for ParcelGo Global
How ParcelGo Retrieves Your Item from HKG
Simplified recovery for Hong Kong travelers
Initial Inquiry
We contact the HKG Lost & Found office on your behalf to verify if your item has been surrendered.
Authorization Ready
We prepare the specific authorization documents required by the Airport Authority Hong Kong for third-party collection.
Physical Collection
Our Hong Kong team visits the office in Terminal 1 Level 5 to physically collect and inspect your item.
Professional Packing
We use high-security packaging and padding for all items, especially electronics and luxury goods, in Hong Kong.
Worldwide Express
Using HK's premier logistics status, we ship your item globally with full tracking and customs coordination.
Important Information
Common questions travellers ask
Official airport services generally require in-person collection or collection by a proxy. ParcelGo Global serves as your reliable proxy for international delivery.
Items lost on board are handled by HAS (Hong Kong Airport Services). ParcelGo can still assist in picking up from their dedicated counter.
Yes, we specialize in the secure recovery and fully insured international shipping of laptops, tablets, and mobile devices from Hong Kong.
Recover via ParcelGo Global
Direct support for Hong Kong International (HKG) retrievals. We help you navigate the process or collect on your behalf.
Disclaimer: Airport contact details are published for passenger assistance. ParcelGo is an independent logistics service provider and is not operated by or affiliated with Airport Authority Hong Kong.